State Farm® Insurance Agent Bo Murphy
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joe LaRock
January 14, 2026
5
out of
5
rating by Joe LaRock
"The cooperation I received from State Farm Trussville while setting up a windshield replacement was excellent. Quick call back and assistance in setting up the installation appointment could not have been any better. Very respectful and helpful ladies working there. Both made an aggravating issue turn into something simple. Very pleased."
We responded:
"Thank you so much for your kind words and positive feedback! Our goal is always to provide respectful and helpful service, and we're glad that we could turn a challenging situation into a simple one. We truly appreciate your trust and look forward to assisting you in the future!"
Thomas Do
January 12, 2026
5
out of
5
rating by Thomas Do
"Kayla is great to work with! Makes life easy when it comes to insurance! Home, Auto, Whatever it is."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Edwin Thompson
January 12, 2026
5
out of
5
rating by Edwin Thompson
"Fast response and coverage. Polite and helpful. Mailed ID cards and payment receipt immediately. Easy and fast. Great service!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that you had a fast and easy experience with our service. Providing polite and helpful support is our priority, and we're glad the ID cards and payment receipt reached you promptly. We appreciate your feedback and look forward to assisting you again!"
Jds1792
January 9, 2026
5
out of
5
rating by Jds1792
"Very easy to work with. And very accommodating. Would definitely recommend"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that you found us easy to work with and accommodating. Your recommendation means a lot to us, and we look forward to serving you again in the future!"
James Hughes
January 8, 2026
5
out of
5
rating by James Hughes
"Kayla is helpful, friendly, and makes the whole process simple and stress-free."
We responded:
"Thank you for your kind words! We're glad to hear that Kayla provided helpful and friendly service, making the process simple and stress-free for you. We’ll be sure to share your feedback with her!"
Josh Freeman
December 8, 2025
5
out of
5
rating by Josh Freeman
"Very nice and easy to work with."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Steven Chafin
November 17, 2025
5
out of
5
rating by Steven Chafin
"Excellent service!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
wendy Widner
November 17, 2025
5
out of
5
rating by wendy Widner
"She knew exactly what I was looking for"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Mariah Grice
November 14, 2025
5
out of
5
rating by Mariah Grice
"The Bo Murphy team is great! Kayla helped me with my new renters insurance policy when moving to a different apartment. Thanks Kayla and team!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Glen Peterson
September 8, 2025
5
out of
5
rating by Glen Peterson
"Bo and his team are always so good to help us with whatever insurance needs we have. Whether it is changing vehicles or advice on what type of coverage to have. They also helped my daughter and her family save big on their home and auto."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Bo and the team have been able to assist you and your family with your insurance needs. It's our pleasure to provide guidance and help you find the best coverage and savings possible. We truly appreciate your trust and look forward to continuing to support you in the future!"
Sherrill Gaskin
September 5, 2025
5
out of
5
rating by Sherrill Gaskin
"I was in a very serious accident with injuries. Every claims representative and adjuster I spoke with were patient, personable and geniune; very customer service oriented! Additionally, Bo Murphy's agents were always available and responsive. They made you feel seen and heard on a personal level! As consumers, we spend thousands of dollars on car insurance. Statefarm definitely gave me the "Bang" for my "Buck". Statefarm provided an excellent experience during my claims process. I couldn't have asked for more."
We responded:
"Thank you so much for sharing your experience. We're truly sorry to hear about your accident and hope you are recovering well. It means a lot to us that our claims representatives and Bo Murphy's team members were able to provide you with patient, personable, and genuine service throughout the process. We strive to make every customer feel seen and heard, especially during difficult times. Your kind words reaffirm our commitment to excellent customer service. We appreciate your trust in State Farm and are grateful to have been able to support you when it mattered most."
Brittany Belcher
September 3, 2025
5
out of
5
rating by Brittany Belcher
"Ann was very kind and extremely helpful! I love how comfortable she makes you feel when working with her!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Miranda Mason
September 2, 2025
5
out of
5
rating by Miranda Mason
"Both Anne and Kayla have provided such outstanding service. They are highly motivated, organized, so quick with solutions or information, and extremely kind. I can’t say enough about their kindness and how efficient they’ve handled both my car insurance, and home insurance. They also provide great teamwork and cohesion with a different company I hold an umbrella policy with. They are more professional and more kind than any customer service team I’ve done business with. This is the premium State Farm team to handle your insurance needs."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Anne and Kayla provided you with such outstanding service and made your experience efficient, kind, and professional. Your kind words mean a lot to us, and we’re proud to be your trusted team for both your car and home insurance needs. We look forward to continuing to serve you with the same level of dedication and care!"
Calvin Files
August 25, 2025
5
out of
5
rating by Calvin Files
"Bo Murphy state farm has always been a pleasure doing business with over many years especially Kayla(representative) who's always there for anything you need. She is wonderful to work with and has been many years. 5 star service is what Kayla represents."
We responded:
"Thank you so much for your kind words and continued trust in Bo Murphy State Farm! We're thrilled to hear that Kayla has consistently provided you with outstanding service over the years. We'll be sure to share your wonderful feedback with her. Your 5-star review means a lot to us! If you ever need anything, we're always here to help."
sheila jones
August 25, 2025
5
out of
5
rating by sheila jones
"Anne was a pleasure to work with. State Farm offered a substantial savings over USAA."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
tawana taylor
August 25, 2025
5
out of
5
rating by tawana taylor
"I love working with this insurance group. They are always ready and willing to assist me."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Linda Hinson
August 22, 2025
5
out of
5
rating by Linda Hinson
"State Farm has been very helpful for me . They have been very supportive and attentive with my home situation and my cars"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Meagan Arreguin
August 11, 2025
5
out of
5
rating by Meagan Arreguin
"Quick and easy set up with insurance policies. Friendly staff. Anne Michaels explained everything about the policies thoroughly."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Stephanie Bentley
August 1, 2025
5
out of
5
rating by Stephanie Bentley
"Bo Murphy State Farm is great! Kayla was very helpful, friendly and knowledgeable. She also had me signed up and taken care of quickly. I highly recommend Kayla and Bo Murphy State Farm!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Kayla provided you with helpful, friendly, and knowledgeable service. At Bo Murphy State Farm, we strive to make the process quick and easy for our clients. We appreciate your trust and look forward to serving you again in the future!"
Yolanda Mitchell
July 31, 2025
4
out of
5
rating by Yolanda Mitchell
"Everything was quick and easy."
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears!"
Jacqueline Chenokogh
July 30, 2025
5
out of
5
rating by Jacqueline Chenokogh
"⸻ ⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Kayla at State Farm I had such a wonderful experience with Kayla,She was incredibly kind, professional, and went above and beyond to help me understand my coverage. Her customer service was absolutely outstanding — patient, clear, and genuinely caring.Kayla made the entire process easy and stress-free. It’s rare to find someone who takes the time to treat you like more than just a customer. I truly appreciate her help and highly recommend her to anyone looking for quality service and dependable insurance. Thank you,Kayla !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kayla provided you with such outstanding and caring service. She truly goes above and beyond to ensure our customers feel valued and well-informed. We appreciate your recommendation and are grateful you had a stress-free experience with us. We'll be sure to share your feedback with Kayla—thank you again for choosing us!"
spirit motion
July 23, 2025
5
out of
5
rating by spirit motion
"Bo was very helpful and a pleasure to work with"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Tamara Smith
July 22, 2025
5
out of
5
rating by Tamara Smith
"I am completely pleased with the service that I’ve been receiving from State Farm Insurance especially the Bo Murphy office. I have rentals insurance, car insurance and now full life insurance. Two years in counting and I’ve yet to be displeased with anything. I love it here and wouldn’t have it any other way 😌."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lakendra Jones
July 1, 2025
5
out of
5
rating by Lakendra Jones
"I’ve been with State Farm for years and in the beginning I wasn’t too pleased with how my monthly payment was going higher and higher every month without explanation. However, I was able to contact Kayla Wilbourn directly with my concern and she was able to provide me with a breakdown of the issue. I recently had a car accident and she’s been fantastic to work with! She’s remained kind, helpful and PATIENT with me throughout the entire duration of my claim! She would jump right into action when I called with any questions or concerns. She made sure I didn’t blame myself for the constant delays and multiple calls due to Joe Hudson’s incompetency! She’s always told me, “whenever you need anything, you just call”! And she has stood on that! SHE IS TRULY THE BEST!!"
We responded:
"Thank you so much for your thoughtful and detailed review! We’re sorry to hear about the initial confusion with your payments but are thrilled that Kayla Wilbourn was able to provide clear explanations and exceptional support throughout your claim. It means a lot to us that Kayla’s kindness, patience, and dedication made a positive difference during a difficult time. We appreciate you recognizing her hard work and will be sure to share your kind words with her. If you ever need anything else, please don’t hesitate to reach out—we’re always here to help!"
brent skipper
June 25, 2025
5
out of
5
rating by brent skipper
"Very easy to deal with and great staff has been taking care of me for years ."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"